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Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.
Home/Cancel Application

Cancel Your Application

If your travel plans have changed and you no longer require your ESTA travel authorization, you can submit a cancellation request. We understand that travel plans can change unexpectedly due to personal circumstances, scheduling conflicts, or other unforeseen events. Our cancellation process is designed to be straightforward and transparent, ensuring you understand your options and any implications before proceeding.

Please review the information on this page carefully before submitting your cancellation request. Cancellation eligibility depends on the current processing status of your application, and understanding the process in advance will help set appropriate expectations regarding timelines, potential refunds, and next steps.

Cancellation Eligibility

Not all ESTA applications are eligible for cancellation. The ability to cancel depends on where your application currently stands in the processing pipeline. Below is a detailed breakdown of cancellation eligibility based on processing stage:

  • Received / Under Review: Applications that have been submitted but have not yet entered the final processing stage are generally eligible for cancellation. At this point, no significant processing resources have been committed, and the cancellation can typically be completed within 24 to 48 hours.
  • Processing: Applications that are actively being processed may still be eligible for cancellation, but the outcome depends on how far the processing has progressed. If the application is in the early stages of processing, cancellation is usually possible. If it is nearing completion, cancellation may no longer be feasible.
  • Approved: Once an ESTA application has been fully approved and the travel authorization has been issued, it cannot be cancelled through our portal. However, you are not obligated to use an approved ESTA, and it will simply expire at the end of its validity period if unused.
  • Denied: Applications that have been denied do not require cancellation, as no active travel authorization exists. If your application was denied and you have questions about the decision, please visit our Help Center for guidance.

Refund Policy for Cancelled Applications

Whether you are eligible for a refund depends on when the cancellation request is submitted relative to the processing stage of your application. Our refund policy is designed to be fair and transparent:

  • Full Refund: Applications cancelled before any processing has begun are eligible for a full refund of the service fee. This typically applies to applications in the "Received" status that have not yet been assigned for review.
  • Partial Refund: Applications cancelled during the early review stage may be eligible for a partial refund, as some processing work has already been completed. The exact refund amount will be communicated to you before the cancellation is finalized.
  • No Refund: Applications that have progressed to advanced processing stages or have been fully processed are not eligible for refunds, as the service has been substantially or fully delivered.

For complete details about our refund calculations, processing times for refunds, and payment method considerations, please refer to our Refund Policy page.

How the Cancellation Process Works

The cancellation process is designed to be simple and efficient. Here is a step-by-step overview of what to expect when you submit a cancellation request:

  1. Submit Your Request: Fill out the cancellation form below with your application reference number, registered email address, and the reason for cancellation. While providing a reason is optional, it helps us improve our services and may be useful if you decide to reapply in the future.
  2. Identity Verification: Our team will verify your identity to ensure that only the authorized applicant (or their designated representative) can request a cancellation. This protects your application from unauthorized changes.
  3. Eligibility Assessment: We will review the current status of your application to determine whether cancellation is possible and what refund options, if any, are available to you.
  4. Confirmation: You will receive an email confirming the outcome of your cancellation request, including details about any applicable refund and the timeline for processing.

Processing Time for Cancellations

Cancellation requests are typically processed within 24 to 48 hours of submission. During peak travel seasons or periods of high application volume, processing may take slightly longer. Once your cancellation has been processed, you will receive a confirmation email with all relevant details. If a refund is applicable, it will be initiated at the time of cancellation confirmation and may take an additional 5 to 10 business days to appear on your payment statement, depending on your financial institution.

Important Considerations Before Cancelling

Before submitting your cancellation request, please consider the following points carefully to ensure that cancellation is the right decision for your situation:

  • Cancellation Is Permanent: Once a cancellation has been processed and confirmed, it cannot be reversed. If you decide to travel to the United States in the future, you will need to submit a new ESTA application from scratch.
  • Consider Modification Instead: If your travel plans have changed but you still intend to visit the United States, a modification to your existing application may be more appropriate than a full cancellation. Visit our Modify Application page to learn about available modification options.
  • Approved ESTAs Don't Need Cancellation: If your ESTA has already been approved, you are not required to cancel it even if you no longer plan to travel. Approved ESTAs are valid for two years or until your passport expires, whichever comes first, and unused authorizations simply expire on their own.
  • Group Applications: If you submitted applications for multiple travelers (such as a family), each application must be cancelled individually using its own reference number. Cancelling one application does not automatically cancel others in the same group.

Reapplying After Cancellation

If you cancel your ESTA application and later decide to travel to the United States, you are welcome to submit a new application at any time. There is no waiting period or penalty for reapplying after a cancellation. Your new application will be processed independently and will not be affected by the previous cancellation. However, please note that a new application will require full payment of the applicable processing fees, even if a refund was issued for the cancelled application.

Frequently Asked Questions About Cancellation

Can I cancel an application submitted by someone else on my behalf?

Yes, but you will need the application reference number and the email address used during submission. Our verification process ensures that only authorized individuals can request cancellation, so you may be asked to confirm additional details for identity verification purposes.

Will cancellation affect my ability to travel to the United States in the future?

No. Cancelling an ESTA application does not negatively impact your eligibility for future ESTA applications or visa applications. It is simply a withdrawal of a pending or approved travel authorization request.

How will I know if my cancellation was successful?

You will receive a confirmation email once your cancellation request has been processed. This email will include the cancellation reference number, the status of any applicable refund, and instructions for reapplying if needed in the future.

Need Assistance?

If you have questions about the cancellation process, need help determining whether your application is eligible for cancellation, or require assistance with any other aspect of your ESTA application, our support team is available to help. Visit our Contact Us page to reach our team, or browse our Help Center for answers to common questions. We are dedicated to providing clear, honest, and helpful guidance at every stage of your application journey.